On behalf of the resort, I apologize that it sounds like you did not enjoy your recent stay one bit. Warm Regards, Brandon Porterfield Hospitality Training Manager Soaring Eagle Casino and Resort 989.775.0148 2Cathyk- Thank you for taking the time to share your feedback about your experience at Soaring Eagle Casino and Resort. Thanks again for your time in rating our property. We are delighted that you do enjoy our property, so please feel free to reach out to me directly if you need assistance in arranging a future stay. In the interest of guest service, we definitely take any suggestions very seriously. It is a new car retrieval process, so I am not sure if it is 100% efficient yet as we are still trying to work some of those glitches that occur with any change. Regarding your valet concerns, I will definitely mention this to our Valet Manager as your concern is definitely legitimate even more so with how cold our weather has been. Jacuzzis are great to have at our disposal, especially with this extended cold weather that we continue to have. Our housekeeping team definitely takes Thanks also for your nice comment about our spa and Outdoor jacuzzi area. I am glad to hear that you enjoy our room atmosphere. Thanks again for your time in rating our property and Happy Belated Anniversary and Happy Belated Birthday to your husband! Warm Regards, Brandon Porterfield Hospitality Training Manager Soaring Eagle Casino and Resort 989.775.0148 Sweets7864- Thank you for taking the time to share your feedback about your recent experience at Soaring Eagle Casino and Resort. We are delighted that you are interested in returning to our property in the future, so please feel free to reach out to me directly if you need assistance in arranging your stay.

Nevertheless, I will share your comments. I cannot speak on their behalf, but they may be trying to keep it simple and not overwhelming for the guests. I will at least mention, though, that you feel the menu is a bit limited. Our chefs always like to hear that guests like their food, as you can imagine. It is also nice to hear that you enjoyed the atmosphere as well as the food of Isabella's. Our housekeeping team does an excellent job with the upkeep of our rooms and will appreciate your kind words. We are pleased to hear that you enjoyed your recent stay while celebrating your anniversary and husband's birthday! I am glad to hear that you found your room to be clean and that you loved the decor. Dear ld3272- We greatly appreciate your time that you took to tell us about your experience at Soaring Eagle Casino and Resort.

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